FAQs

Rooms are available for check-in beginning at 3:00 PM. On the day of departure, we invite you to enjoy a leisurely morning before check-out at 12:00 PM.

We are pleased to accommodate early arrivals and extended departures whenever possible. Early check-in and late check-out are based on availability and may be subject to an additional fee.

Our commitment to attentive hospitality extends around the clock, with our lobby and front desk team available 24 hours a day to assist with any request.

For the comfort and enjoyment of all guests, our property is entirely smoke-free. Smoking in guest rooms or anywhere on the hotel grounds is not permitted and will result in a $250 smoking fee.

Yes. Complimentary high-speed Wi-Fi is available at Sítio El Tropicano, so you can stay connected while moving between rest, work, and the rhythm of the resort.

Yes, luggage can be stored at the hotel

Yes, packages can be received and held

Yes, we do request that photoshoot be communicated and approved in advance by hotel management

We’d love to hear from you. For reservations, events, membership, and general inquiries, contact us at info.eltrop@thesitio.com.

Sítio Club is a members’ club and cultural enclave with access to dedicated members-only spaces, Flamingo Bar, the pool, spa, fitness, and more — a gathering place for San Antonio’s curious minds and cultural catalysts.

Sítio El Tropicano is coming late 2026 and is now accepting reservations for stays beginning December 15, 2026 and beyond.

We are pleased to offer a seamless guest experience with no resort fee currently applied to your stay.

Sítio El Tropicano offers Signature Rooms, River Rooms, Pool Rooms, Studios, Suites, and the Cielo Suite. Each space is designed with contemporary comfort, biophilic modernism, and a sense of retreat just steps from the San Antonio River Walk.

We are pleased to provide cribs for our youngest travelers, available upon request.

Yes, accessibile rooms are available

We understand plans may evolve; guests may modify or cancel their reservations up to 72 hours prior to arrival. Cancellations made within this window will incur a fee equivalent to the first night’s room rate and applicable taxes

Reservations can be modified or cancelled

We understand that travel plans may evolve. However, last-minute changes resulting in an early departure may be subject to a fee equal to one night’s room rate plus applicable taxes.

A valid government issued id is required to check-in

Yes, guests registering for accommodations must be 21 years of age

Yes, we offer a limited selection of connecting rooms, available based on availability. We encourage you to contact our Guest Services team prior to your arrival so we can discuss your preferences and recommend the rooming options best suited to your stay.

Yes. Sítio El Tropicano offers 16,000 square feet of inspired indoor and outdoor event space along 400 feet of River Walk frontage, designed for everything from intimate gatherings to weddings, corporate retreats, and larger celebrations.

Our Events team would be delighted to assist with planning your meeting, celebration, or special gathering. Contact us at gather.eltrop@thesitio.com to learn more about our distinctive event spaces and personalized planning services.

Our Sales team would be delighted to assist with your group accommodations and can provide customized rates tailored to your group’s size, dates, and stay details. We invite you to contact us at gather.eltrop@thesitio.com to begin planning your experience.

Our culinary team is dedicated to creating exceptional dining experiences for every event. While outside catering is generally not permitted, we understand that every occasion is unique and are happy to review special requests on a case-by-case basis. We encourage you to connect with our Events team to discuss your specific needs. Contact us at gather.eltrop@thesitio.com.

Yes. Fitness at Sítio is designed to support your daily rhythm with state-of-the-art equipment, mindful classes, well-appointed locker rooms, and space to work out solo or in the company of others.

No, but our Guest Services team is happy to assist

Yes. Sítio El Tropicano is home to an expansive outdoor pool deck, designed as one of the property’s central gathering places with sun, water, and the social energy of Bar Nado close by.

Yes. Leve, the spa at Sítio, is a ritual-driven wellness space with a progressive approach to treatment, including botanical-infused bodywork, infrared sauna, contrast elements, and restorative experiences designed to feel elevated and deeply transformative.

No laundry facility is on-site, our team is happy to arrange for laundry service to be provided at an additional cost through a local vendor

Of course, we understand that the smallest details can make a stay extraordinary. Our team is pleased to assist with arranging special amenities and personalized touches to make your experience exceptional. Please contact our Guest Experience team at guestservices.eltrop@thesitio.com.

Sítio El Tropicano is located on the San Antonio River Walk at 110 Lexington Avenue, connected to the Pearl District, the central business district, and the culture of downtown while still feeling like a world of its own.

Sítio El Tropicano is located on the San Antonio River Walk at 110 Lexington Avenue between North St. Mary’s Street (to the west) and Broadway (to the east).

No the hotel does not provide transportation.

Yes. Valet parking is available at Sítio El Tropicano.

Yes. Sítio offers 24-hour valet parking for guests.

San Antonio International Airport (SAT) is conveniently located approximately 8–9 miles from the hotel, offering an effortless transition between your journey and your stay.

Yes. Sítio El Tropicano’s culinary program includes an all-day café, a signature restaurant led by Emmer & Rye Hospitality Group, and poolside food and drink at Bar Nado.

Our food and beverage outlets offer thoughtfully curated dining experiences throughout the day, with service available from 6:00 AM to 10:00 PM to complement every moment of your stay.

Yes. Day-to-evening room service is listed among Sítio El Tropicano’s guest amenities.

Yes. Sítio is set along the San Antonio River Walk with direct river access, an expansive pool deck, sun-drenched outdoor spaces, and seasonal programming designed to bring together nature, culture, and social life.

Sítio places you close to some of San Antonio’s most iconic cultural destinations, including the River Walk, The Alamo, Pearl District, San Antonio Museum of Art, Ruby City, McNay Art Museum, La Villita Historic Village, and the King William Historic District.

Yes. Our dedicated concierge team can help you discover San Antonio through its culture, dining, neighborhoods, galleries, and River Walk experiences.

Yes. Sítio El Tropicano offers pet-welcoming rooms.